Thinking about cancelling your People’s Postcode Lottery subscription but not sure where to start? You’re not alone. Plenty of players want a simple way to stop their entries without any fuss.
Whether you’ve decided the Postcode Lottery isn’t for you or you just want a break, making changes is straightforward once you know who to contact and what to have ready. You won’t need to hunt around for forms or guess what happens next.
This guide explains the process in clear, everyday language so you can make a confident request and understand what follows.
Can I Cancel The Postcode Lottery Online?
At the moment, the People’s Postcode Lottery does not let you cancel your subscription entirely through the website. There is no cancel button or online form inside your account.
To stop your entries, you’ll need to contact the Player Services team. Most people do this by phone, and there is also an email option if you prefer not to call. You’ll find the latest contact details on the official website. Having your account information ready helps them locate your details quickly.
You will receive confirmation once your cancellation has been processed, usually by email or explained during the call. While you can’t complete the cancellation online, your account area is still useful for checking payments, entries and account status.
Before you get in touch, a little preparation will make the conversation smoother.
What You Need Before You Start Cancelling
Having your details to hand speeds things up. Make sure you know the name and address linked to your subscription, including the postcode used for your entries. Your registered email address is helpful too, as it is often used to verify your account.
If you have a player reference number, keep that nearby. It appears in emails or letters from the People’s Postcode Lottery and can be viewed in your online account. It also helps to know your payment method and, if asked, the date or amount of your last payment.
It’s worth checking your most recent communications for any updates to contact details. With everything ready, you can then decide whether to call or email.
If you want to double-check anything before contacting the team, you can sign in to your account.
How To Log In To Your Postcode Lottery Account
Go to the official People’s Postcode Lottery website and select ‘Sign in’ at the top of the page. Enter the email address and password you used when you registered. If you’ve forgotten your password, use the ‘Forgotten your password?’ link and follow the prompts sent to your email.
Once signed in, you’ll see your dashboard. This shows your personal details, active entries and payment information, which can be useful when confirming what remains on your account. If anything isn’t loading or you can’t access your account, Customer Support can assist.
With the basics checked, here is how cancellation is handled.
Step-By-Step: Cancel Your Postcode Lottery Online
There isn’t a way to cancel entirely within your online account, so your request is handled by Player Services. When you get in touch, clearly state that you want to stop your subscription and provide your full name, address, registered email and, if available, your player reference number. Using the email address linked to your account helps match your records more quickly.
If you email, keep the message concise and accurate, and send it to the official address listed on the website. If you call, the team will confirm your identity and action the request during the conversation. In both cases, ask for confirmation of the date your entries will end and request written confirmation for your records.
Afterwards, watch for a confirmation email. If you prefer, you can also make a note of the time and date of your call and the name of the person who helped you.
Once your request is in motion, the next step is knowing what changes to expect on your account and payments.
What Happens After You Cancel Online?
When your cancellation has been processed, you’ll receive confirmation. This confirms that entries will stop and no further payments will be taken from the effective date. If a payment was collected shortly before you cancelled, your entry may still be included in the next draw depending on timing.
You can check your bank statement to ensure no further charges are taken and sign in to your account to see that there are no upcoming entries. Any prizes from draws entered before your cancellation are still paid out in the usual way.
If anything looks unclear, Player Services can confirm the final date of entry and the status of recent payments. Wondering about refunds for unused entries? The next section explains how that works.
Will I Get A Refund When I Cancel The Postcode Lottery?
Refunds are not usually offered for payments already processed where entries have been confirmed for a draw. Once collected, those funds are allocated in line with the lottery’s terms, including prize funds and charitable contributions.
If you have paid for draws that have not yet taken place, part of the unused amount may be refundable, depending on when the cancellation is requested and what is still pending on your account. Player Services can review your specific situation and explain whether any money can be returned.
Direct Debit and card payments are often arranged in advance, so changes typically take effect from the next scheduled draw after your cancellation is processed. Policies can change over time, so it’s always best to check the latest information on the official website or speak directly with the team for up-to-date guidance.
What To Do If You Can’t Cancel Online?
If you cannot complete your request through the website, you can still end your entry by contacting Player Services directly using the official phone number or email address.
Cancel By Phone Or Email
As covered earlier, the simplest route is to phone during opening hours so your request can be confirmed on the spot. Have your name, address, registered email and, if possible, your player reference number ready.
If you prefer email, write to the official Player Services address found on the website. Clearly state that you want to stop your subscription and include the key details linked to your account. Keep a copy of their reply or the call details for your records.
If you’re ever unsure which contact details to use, rely on the information listed on the People’s Postcode Lottery website to ensure your message reaches the right team.
How To Contact Postcode Lottery Customer Support
The official website lists the latest contact options for Customer Support, including the helpline number, email address and, in some cases, a contact form. Phone support is usually the quickest during opening hours, Monday to Saturday.
Before calling, have your name, postcode and any reference number ready so they can locate your account swiftly. If you prefer not to call, send an email that briefly explains what you need, along with the details required to identify your account. A postal address is also available online for non-urgent correspondence.
If your issue is time sensitive or you’re unsure which method to choose, use the telephone number first. You’ll also find information online about opening times and accessibility support.
How To Check Your Cancellation Has Been Confirmed
After requesting a cancellation, you should receive confirmation, usually by email. If you cancelled by phone, you might be given the details on the call and offered written confirmation as well.
Check your inbox and your junk or spam folders for a message confirming the date your entries will end. If nothing arrives within a few days, contact Player Services and ask for written proof. It helps to note the date you cancelled, any reference number provided and the name of the person you spoke to.
You can also log in to your account to confirm that there are no active entries or upcoming draws listed. If anything appears inconsistent, ask the support team to review and confirm the status in writing. Once you’ve received and saved your confirmation, your subscription is closed and you can move on with confidence.
If you are concerned about your gambling or would like support, free and confidential help is available from organisations such as GamCare and BeGambleAware.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.