Have you ever entered a BOTB competition and wondered how they might get in touch if you’re a winner? It’s a common question, especially since many of us ignore calls from numbers we do not recognise.
With the rise in scam calls around the UK, it’s sensible to want reassurance before picking up or calling back. Knowing what to expect helps you respond confidently.
This guide explains how BOTB contacts winners and customers, the official numbers they use, and what to do if you miss a call. It also covers simple ways to check a call is genuine. First up, the number to expect when the phone rings.
Which Number Do BOTB Call From?
If you’ve entered a BOTB competition, a winners’ call will usually come from their official office number. For the UK, most winners report receiving a call from 020 7293 3581. This is a London landline used by the BOTB team.
At times you might see another number linked to their head office, but it should still have the 020 area code. When in doubt, compare it with the number shown on their website or in recent emails from the team.
If a caller claims to be from BOTB and the number looks unfamiliar, pause before sharing any details. Use the official contact page to confirm the number, or call the company back on the one listed there. BOTB generally phone winners first rather than rely on text or email, so a call is the normal starting point.
If you want to get in touch yourself, here are the official channels.
Official BOTB Phone Numbers And Contact Channels
When contacting BOTB, use their official phone number or recognised channels. The main customer service number is 020 7293 3581, which is used for general enquiries.
You can also email the team at info@botb.com. Messages are handled during office hours and replies typically arrive within a working day or two.
If your query relates to an entry or your account, the contact form on the BOTB website routes your message to the right team. For formal correspondence, write to BOTB, 2nd Floor, 14 Buckingham Palace Road, London, SW1W 0QP.
BOTB run active social media accounts, but do not share sensitive information over direct messages. For anything private, stick to phone or email.
If a call catches you off guard, the checks below can help you verify it quickly.
How Can I Verify A Call From BOTB?
If you receive an unexpected call, look at the number first. It should match the one shown on BOTB’s contact page and usually begins with 020.
Be cautious if anyone asks for passwords, full bank details or an immediate payment. Genuine staff will not pressure you to share confidential information in an initial conversation.
If you are unsure, hang up and call BOTB using the number listed on their website. You can also check your account area or registered email for any message that confirms the call. Taking a moment to verify through official routes keeps things secure.
If the call slipped by before you could answer, that is fine too.
What Should I Do If I Miss A BOTB Call?
If you spot a missed call that appears to match BOTB’s official details, there is no need to worry. You have not lost your chance to respond.
Check your voicemail, as the team often leave a brief message that confirms who called and how to get back to them. If there is no message, return the call using the number listed on the BOTB website.
It can also help to check your BOTB account or your registered email address. You may find a note explaining the reason for the call or what to do next. There is no rush. Reply when you can, using the correct contact details.
A little care goes a long way, especially because scammers sometimes imitate genuine brands.
How Do Scammers Pretend To Be BOTB And How Can I Spot Them?
Scammers may spoof phone numbers that look official or send emails from addresses that imitate the real thing. These messages often claim you have won a prize and then ask for personal details, copies of ID or a fee for processing.
They may also attempt contact through social media or messaging apps. If a message talks about a win you cannot link to your own entry, or asks for sensitive information, treat it with caution.
There are clear warning signs. Genuine BOTB staff will not ask for your password, request payment to release a prize or push you to act immediately. If anything feels off, stop and verify by contacting BOTB using the details on their website. Independent confirmation is the simplest way to protect yourself.
If phone calls are not getting through, other channels can help you reconnect.
How Else Does BOTB Contact Winners Besides Phone Calls?
Alongside phone calls, BOTB often uses email to reach winners, especially if they have not managed to speak to you by phone. Keep an eye on your inbox for messages from their official address.
Depending on your account settings, you might also receive a text on your registered mobile number asking you to get in touch. This is usually a follow up rather than the first point of contact. You may also see a notification when you log in to your BOTB account, which is a secure way to view updates linked to your entries.
While BOTB have social media profiles, they do not use direct messages to confirm wins. If you receive a message on these platforms, cross-check it against the details on their website before replying.
Genuine updates will use the contact information you provided when entering. If anything seems unusual, reach out through the official channels above to confirm. If you ever want support with your gambling, confidential help is available at BeGambleAware.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.